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Support

Safety Notices

If your product is affected by any of these safety notices, please call our customer care line on 0800 917 2018 for advice on what to do next.

Cooker Safety Notice

Look here for an important safety warning regarding particular models of gas cookers manufactured prior to January 2009.

https://www.beko.co.uk/cookersafetynotice

How to remove the transportation safety packaging from your tumble dryer

When your new Beko tumble dryer arrives, it will have packaging (the transportation safety assembly) inside the drum, which protects it from damage during transport

https://www.beko.co.uk/support/how-to-guides/tumble-dryers/how-to-remove-the-transportation-safety-packaging-from-your-tumble-dryer

LPG Converter Kit

IMPORTANT SAFETY WARNINGGAS COOKERS MANUFACTURED PRIOR TO JAN 2009 WITH AN LPG CONVERTER KIT

https://www.beko.co.uk/lpgconverter-kit

Support

Visit Beko’s Product Support Centre to easily download your manual, find your model number, book repairs and read how to guides and FAQs.

https://www.beko.co.uk/product-support

My gas cooker has thick black smoke coming out of it when it is on.

Find out what to do if your gas cooker gives off thick black smoke, what this means, and the next steps to fix it.

https://www.beko.co.uk/support/faqs/cookers/cooker-has-thick-black-smoke

I have recently noticed my glasses are cloudy after the wash is finished.

Discover why your glass is cloudy at the end of a cycle in your Beko dishwasher.

https://www.beko.co.uk/support/faqs/dishwashers/i-have-recently-noticed-my-glasses-are-cloudy-after-the-wash-is-finished

Frequently Asked Questions

IMPORTANT SAFETY WARNINGBEKO, LEISURE & FLAVEL GAS COOKERS MANUFACTURED PRIOR TO JAN 2009January 2009

https://www.beko.co.uk/cooker-safety-faq

The display on my Beko washer dryer shows a padlock sign.

Discover about the padlock symbol on your Beko washer dryer.

https://www.beko.co.uk/support/faqs/washer-dryers/the-display-on-my-beko-washer-dryer-shows-a-padlock-sign

Cookie and Privacy Policy

At Beko plc we are committed to protecting and respecting your privacy.

https://www.beko.co.uk/cookie-and-privacy-policy

Why does the compressor on my Beko fridge run for long periods of time?

Find out why the compressor on your Beko fridge might make continuous noise and how to resolve it. Download the user manual here.

https://www.beko.co.uk/support/faqs/fridges/compressor-on-fridge-runs-continuously

Why does the compressor on my Beko freezer run for long periods of time?

Discover why your compressor on your Beko freezer runs for long periods of time and what the next steps are.

https://www.beko.co.uk/support/faqs/freezers/compressor-on-my-beko-freezer-run-for-a-long-time

My washing machine/dryer display shows a padlock sign

Find out what a padlock sign means on the display of your Beko washing machine or washer dryer, and learn answers to other Beko laundry FAQs.

https://www.beko.co.uk/support/faqs/washing-machines/beko-washing-machine-display-shows-padlock-sign

Why does the compressor on my Beko Fridge Freezer run for long periods of time?

Find out why your compressor on your Beko fridge runs for a long period of time, plus answers to more Beko fridge freezer FAQs.

https://www.beko.co.uk/support/faqs/fridge-freezers/why-does-the-fridge-freezer-compressor-run-for-long-periods-of-time

Why does the compressor on my Beko American style fridge freezer run for long periods of time?

Discover why the compressor runs for long periods of time

https://www.beko.co.uk/support/faqs/american-fridge-freezers/beko-american-style-fridge-freezer-compressor-runs-for-long-time

How to solve water leakage from the door of your tumble dryer

If you notice water leaking from the door of your tumble dryer, it is likely condensation escaping. Follow these steps to troubleshoot any issues which might be causing this:

https://www.beko.co.uk/support/how-to-guides/tumble-dryers/how-to-solve-water-leakage-from-the-door-of-your-tumble-dryer

How to connect your washing machine water hose to the mains supply

You will need to connect the mains water inlet hose supplied with your new Beko washing machine to both the water supply and your washing machine. To connect the water hose, follow these steps

https://www.beko.co.uk/support/how-to-guides/washing-machines/how-to-connect-your-washing-machine-water-hose-to-the-mains-supply

Why is my oven smoking

The most common cause of a smoking oven is a dirty oven

https://www.beko.co.uk/support/faqs/ovens/why-is-my-oven-smoking

How to Install a Microwave

If you’ve recently purchased a Beko microwave, you will need to correctly install the appliance before it is ready to use.

https://www.beko.co.uk/support/how-to-guides/small-appliances/microwaves/how-to-install-a-microwave

How to remove, clean and re-fit your water dispenser

Hard water causes a gradual build-up of calcium that slows water from your dispenser. Beko's guide explains how to remove, clean and re-fit a water dispenser.

https://www.beko.co.uk/support/how-to-guides/refrigeration/removing-cleaning-and-re-fitting-your-water-dispenser

How To Clean Your Washing Machine’s Door Seals

This step-by-step guide that explains how to clean your washing machine's door seals

https://www.beko.co.uk/support/how-to-guides/washing-machines/how-to-your-washing-machine-door-seals

Why is my fridge too cold and freezing food?

Find out why your Beko fridge may appear to be too cold or not warm enough, plus answers to more Beko fridge freezer FAQs.

https://www.beko.co.uk/support/faqs/fridges/beko-fridge-is-too-cold

How to clean your fridge freezer and remove smells

Regularly cleaning your fridge is the best way of keeping your appliance in top condition. To help you maintain your fridge, we’ve put together this handy cleaning guide.

https://www.beko.co.uk/support/how-to-guides/refrigeration/how-to-clean-a-fridge

What are the benefits of salt and rinse aid in a dishwasher?

Discover why salt and rinse aid is used in a Beko dishwasher

https://www.beko.co.uk/support/faqs/dishwashers/what-are-the-benefits-of-salt-and-rinse-aid-in-a-dishwasher

How to replace your fridge freezer in line water filter

If you need to replace the water filter on your Beko Fridge Freezer, simply follow this simple step-by-step guide.

https://www.beko.co.uk/support/how-to-guides/refrigeration/how-to-replace-in-line-water-filter

How To Stop A Washing Machine From Smelling

By reading this article and following our top tips for cleaning a smelly washing machine, you can leave your appliance fresh, hygienic, and ready for use.

https://www.beko.co.uk/support/how-to-guides/washing-machines/how-to-stop-a-washing-machine-from-smelling

How to Install your new washing machine

Here’s a step-by-step guide to unpacking and installing your new Beko washing machine for the first time.

https://www.beko.co.uk/support/how-to-guides/washing-machines/how-to-install-washing-machine

Why does my fridge make noise?

Find out why your fridge might be making noises and if they are normal.

https://www.beko.co.uk/support/faqs/fridges/should-a-fridge-make-noise

Why is there water in the bottom of my fridge?

Find out why your Beko fridge is wet inside, plus answers to more Beko fridge freezer FAQs.

https://www.beko.co.uk/support/faqs/fridge-freezers/bottom-of-inside-of-fridge-freezer-is-wet

Why is my fridge not cooling?

Keeping your fridge at the correct temperature is the best way to ensure your food is kept fresher for longer.

https://www.beko.co.uk/support/faqs/fridges/fridge-not-cooling

How to unblock a dishwasher that’s not draining?

Dishwashers not draining can be a common fault. It is important to rectify the issues causes this fault quickly as, if your dishwasher isn’t draining correctly, the performance of your appliance will be reduced.

https://www.beko.co.uk/support/faqs/dishwashers/how-to-unblock-a-dishwasher-that-not-draining

Guarantee Terms

Beko Guarantee Terms and Conditions

https://www.beko.co.uk/guarantee-terms

Contact

Need support with your Beko appliance? We’re here to help. Click for guides, FAQs and how to get in touch to speak to a Beko Customer Service Advisor.

https://www.beko.co.uk/support/customer-support

My grill stops working when I close the door.

Find out why your grill stops working when the door is closed and where you can find your appliance manual for clarification.

https://www.beko.co.uk/support/faqs/ovens/grill-stops-working-with-closed-door

Is the backing on my Beko Fridge flame retardant?

Find out more about how all Beko refrigeration products are made with flame retardant backs.

https://www.beko.co.uk/support/faqs/fridges/is-the-back-of-beko-fridges-fire-proof

Is the backing on Beko integrated freezer flame retardant?

Since 2007, all Beko refrigeration products have been manufactured using a flame retardant back.

https://www.beko.co.uk/support/faqs/fridges/beko-refridgeration-backing-flame-retardant

Is the backing on Beko Refrigeration Appliances flame retardant?

Since 2007, all Beko refrigeration products have been manufactured using a flame retardant back, plus answers to more Beko fridge freezer FAQs.

https://www.beko.co.uk/support/faqs/fridges/is-the-backing-on-beko-refrigeration-appliances-flame-retardant

Is the backing on my Beko American style fridge freezer flame retardant?

Find out about the backing on your American style fridge freezer

https://www.beko.co.uk/support/faqs/american-fridge-freezers/beko-american-fridge-freezer-flame-retardant-backing

How to install your new Beko Tumble Dryer

Follow this step-by-step guide to fully unpacking, setting up and installing your new Beko tumble dryer.

https://www.beko.co.uk/support/how-to-guides/tumble-dryers/how-to-install-tumble-dryer

How do I use the pyrolytic self-cleaning function?

Discover about pyrolytic cleaning function on your Beko oven.

https://www.beko.co.uk/support/faqs/ovens/how-to-use-pyrolytic-self-cleaning-function

How To Fix A Washing Machine Door That Won’t Open

In this article, we will look at the potential reasons why your washing machine door may be locked and provide some troubleshooting solutions to resolve the issue.

https://www.beko.co.uk/support/faqs/washing-machines/my-washing-machine-door-wont-open

What is a ceramic hob?

A ceramic hob refers to the finish of the hob rather than the workings of the hob itself. Similar to an induction hob, ceramic hobs can be placed on most work surfaces where there is an electric power source.

https://www.beko.co.uk/support/faqs/hobs/what-is-a-ceramic-hob

How does induction cooking work

To help explain how induction cooking works, and to outline its benefits, we’ve pulled together this guide.

https://www.beko.co.uk/support/faqs/cookers/how-does-induction-cooking-work

What is an induction hob?

An induction hob is an electric hob that relies on magnetic currents to generate heat. As it is an electric hob, an induction hob can be placed on most work surfaces where there is an electric power source.

https://www.beko.co.uk/support/faqs/hobs/what-is-an-induction-hob

Tumble Dryers Guides

The following guides will help you install, use, maintain and troubleshoot your Beko tumble dryer.

https://www.beko.co.uk/support/how-to-guides/tumble-dryers

How To Fix a Washing Machine That Won't Drain

In this article, we'll explain some of the most common reasons why your washing machine may not be draining, guiding you through the steps you can take to resolve the issue.

https://www.beko.co.uk/support/faqs/washing-machines/washing-machine-not-draining

How long to leave a fridge after moving home

Whilst you may want to turn your new fridge on straight away after delivery, it is important to allow your fridge to settle before switching the appliance on.

https://www.beko.co.uk/support/how-to-guides/refrigeration/how-long-to-leave-a-fridge-after-moving-home

How to use an induction hob

. If you're new to induction hobs, it may seem daunting to learn how to use them. However, with a few simple steps, you'll be cooking on your induction hob and reaping the benefits in no time.

https://www.beko.co.uk/support/how-to-guides/cooking/how-to-use-an-induction-hob

How to clean your pyrolytic oven

Some of the ovens in our built-in range are self-cleaning, coming with our pyrolytic function. Read our guide on how to use this feature to clean your oven.